BRAINSIGHT WEBSITE PRIVACY POLICY​

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1. Introduction

Brainsight Technology Private Limited (hereinafter referred to as "BrainSightAI" or "we" or “Company”) is committed to safeguarding the privacy of data collected from its website (www.brainsightai.com), customer data, organizational data, visitor data, and other relevant third-party data.  It has been drafted in accordance and compliance with  (i) the Indian Contract Act, 1872, (ii) the (Indian) Information Technology Act, 2000, and the rules, regulations, guidelines and clarifications framed there under, and including (iii) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”). , and the General Data Protection Regulation (EU) 2016/679 (GDPR). We strive to uphold legal principles, respect individuals' rights concerning their data, and minimize data collection to the extent necessary for legitimate business purposes. This Privacy Policy governs the collection and handling of data through our Site. We also commit to adhering to global data protection standards and implementing the ISO 27001 framework for IT security, with privacy extensions defined in ISO 27701.​

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2. Scope

This Privacy Policy governs your access to the  BrainsightAI our Site and explains what data we collect when you use our Site, why we collect it, how it is used, and your rights and choices. This policy applies to personal data and other information collected by us from or about: (i) visitors to, or users of, our Site, (ii) prospective clients, (iii) current clients, and (iv) job applicants.

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By using our Site you consent to the collection, transfer, processing, storage, disclosure, and other uses described in this Privacy Policy.

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3. Information we collect​

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3.1. Information You Provide as a User

When you fill in your details in the “get in touch” form on our Site , you may be asked to provide Personal Data including, but not limited to, your name, phone number, email address or business address.  We do not collect any health-related or sensitive personal data via the website. You always have the option to not provide certain information by choosing not to use a particular feature of the Site. 

 

3.2. Events

We may also collect data from you,  including but not limited to, when you attend our events, during phone calls with sales representatives, or when you contact customer support.  This data may include your name, contact details, and information about your interactions or inquiries.

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3.3. Employment Applications​

When you apply for employment through our Site, when someone applies for a job role, they voluntarily provide personal information such as their email, mobile number, and resume. This information is used solely for the purpose of processing their job application and, if necessary, may be verified through a background check.

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3.4. Information We Receive from Third Parties

We may also receive Personal Data (such as your email address) through other interactions on our website, such as when a third party refers our website to you, or through data-sharing agreements. We may supplement the information we collect from  Site visitors with additional information obtained from publicly available and third-party databases. Such third-party data is collected to enhance website functionality and user experience. 

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3.5. Automatically Collected Information

 

3.5.1. Log Data.

When you use the Site, we automatically collect certain information from your device and about your activity on the Site. This includes IP address, browser type, operating system, the pages you visit on the Site, the time spent on those pages, and other similar information. We may also collect information regarding your geolocation, usage times, and any interaction with third-party links or embedded content (e.g., social media buttons). This data helps us improve user experience and monitor site security. 

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3.5.2. Cookies And Other Tracking Technologies.

Our website is hosted on a platform that uses “cookies” (small data files that we transfer to your Device) and other similar technologies to analyze trends, track user activity, and improve your access to the website. Cookies help us recognize repeat visitors and enable tailored experiences on the Site.  We also use Google Analytics and other tracking tools to assess user behavior. 

 

4. How We Use Information

We use the information collected through our website for the following purposes:

 

4.1. Provide Information; Respond to Requests

When you ask for information about our company or services (e.g., when you request a demo or contact us through the website), or register for a webinar or an event, we will use your contact information to respond to your request. 

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4.2. Sending Users Marketing Communications and Other Announcements

We may use your email address to send you information about new products, services, upcoming events or changes to this Privacy Policy. If you receive an unwanted email, please follow the “unsubscribe” instructions in the promotional email we send you. In addition, if at any time you do not wish to receive future marketing communications or wish to have your name deleted from our mailing or calling lists, please contact us at grievanceofficer@brainsightai.com. Based on applicable law, our sales representatives may also use your phone number to contact you directly by phone, in connection with such new products, upcoming events, or other promotions. 

 

4.3. For Legitimate Business Interests

We use data relating to your use of and interaction with our Site, including information that we receive through cookies and similar technologies, for certain legitimate business interests or to fulfill our contract with you, which includes the following:

4.3.1.  To provide, administer, and support our Site ;

4.3.2.  To inform our marketing strategy and personalize our communications with you (including providing or offering software updates, information on our features, and other marketing-related announcements relevant to the content and features you engage with);

4.3.3.  To conduct research and development, analytics, and report on industry trends on content usage and performance;

4.3.4.  To meet our corporate and social responsibility objectives;

4.3.5.  If you ask us to access, update, or delete your data or to be removed from our marketing lists, we will keep basic data to identify you and prevent further unwanted processing; and

4.3.6.  For internal business/technical operations, including auditing, maintaining the quality and safety of our Site, troubleshooting and repairing errors, data analysis, testing, preventing malicious, fraudulent, or illegal activity, misuses of our products or services (including the prosecution of those responsible for such activity) and ensuring the security of our Site, IT systems, architecture, and networks.

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5. Information Sharing and Disclosure

 

5.1. Your Use

When you share your data with us via forms or contact requests on our website, we handle it by this policy.

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5.2. Employees, Service Providers, Business Partners, and Others

We will disclose your Data to our employees as necessary to deliver the services related to the website and website functionalities and we may use certain third-party companies and individuals to help us operate the website or perform related tasks, such as data storage or website analytics. Third-party service providers include data processors that handle data according to GDPR or Indian law standards. These providers are required to handle your data securely and only as instructed by us.

 

5.3. Third-Party Applications

Personal Data will not be transferred outside India unless it complies with relevant international data transfer mechanisms, such as Standard Contractual Clauses under GDPR or consent-based transfers.

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5.4. Advertising Partners

Through our Site and on social media sites, third-party advertising partners may set cookies, technologies, and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, mobile identifiers, page(s) visited, location, time of day).

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5.5. Compliance with Laws and Law Enforcement Requests; Protection of BrainsightAI’s Rights

We may disclose your personal information when we believe it is required to comply with a legal obligation or to protect the rights and safety of others. For users subject to GDPR, any transfers to authorities will be performed in line with local law and transparency obligations. 

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5.6. Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you (for example, via email and/or a prominent notice on our Site) of any change in control or use of your Personal Data or Content, or if either become subject to a different Privacy Policy. We will also notify you of choices you may have regarding the information.

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5.7. Non-Personally Identifiable Information

We may disclose other Non-Personally Identifiable Information to third-party advertisers and advertising agencies, partners, and other parties for us and such third parties to analyze

 

5.7.1.  The performance of, operate, and improve the experience on the Site offered through the Platform and 

5.7.2.  The behavior of the Registered Users and to target offers to other users and depending upon their requirements. These third parties are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced operation unless you have explicitly agreed or given your prior permission to them for additional uses.

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5.8. Aggregate Information

Because the aggregate information we collect does not specifically identify you, it may be shared with any number of parties. For example, we may disclose anonymous, aggregated information to third parties such as potential business partners, end users, service providers, advertisers, and funding sources, in order to describe our business and operations.

 

6. Your Rights 

You have certain rights regarding your personal data, including the right to:

6.1.  Access: You can request access to the personal data we have collected about you.

6.2.  Rectification: You may request that we correct any inaccurate or incomplete data.

6.3.  Erasure: You may ask us to delete your personal data.

6.4.  Withdraw Consent: Where we rely on your consent to process data, you may withdraw that consent at any time.

6.5.  Object: You can object to the processing of your personal data, particularly for marketing purposes.

6.6.  For individuals covered by GDPR, additional rights such as data portability and restriction of processing are also recognized. To exercise any of these rights, please contact us at grievanceofficer@brainsightai.com.

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7. Data Retention

We will retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. In cases where data is no longer required, we will anonymize or delete it as per the GDPR data retention guidelines or Indian data protection rules. If you request deletion of your data, we will remove it from our active databases, except where required for legal or regulatory purposes. 

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8. Security

We take reasonable steps to protect the information collected through our website from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Data protection measures are implemented according to ISO 27001/27701 standards for IT security, ensuring confidentiality, integrity, and accessibility. However, no method of data transmission over the internet is fully secure, and we cannot guarantee absolute security. 

 

9. Changes to our Privacy Policy

This Privacy Policy may be updated from time to time. We will notify you of any significant changes by posting the revised policy on our website and updating the date at the bottom of this page. Additionally, users covered by GDPR will be notified of material changes that affect their rights or data processing activities. 

 

10. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules made thereunder, you can contact our Grievance Officer, Zuha Fathima Junaidi, at grievanceofficer@brainsightai.com for any concerns or complaints. Complaints will be addressed within one (1) month.

 

11. Contacting Us

If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us at grievanceofficer@brainsightai.com. 

The Privacy Policy was last updated on 15-10-2024.
 

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